I totally agree. They don’t do what they tell. I ordered a copy of my son’s birth certificate via Vitalcheck and i waited two months . Still it did not receive. Eventually I called to vitalcheck. It’s funny what they told me. They told me to call the health department.
In vain!. My money and time. I could apply directly via regular mail.
We use such a service for faster service paying little more. But it is useless. Don’t use that funny service. They are not responsible for our orders. They just take our money.